Refund policy

Refund Policy

Every Rivas & Co order is custom made for you by our family in North Carolina. Because your items are personalized with your logo, names, or design, we can't accept returns or exchanges. But if anything isn't right, we will make it right. That's a promise.

CANCELLATIONS
You can cancel your order for a full refund within 4 hours of purchase. After that, we may have already started on your design or production, so we can't guarantee a cancellation. Message us right away and we'll do our best.

YOUR FREE PROOF
Before we make anything, we send you a free digital proof. Please review it carefully: spelling, names, dates, colors, and layout. Once you approve your proof, we make your order exactly as approved. Mistakes that appear in an approved proof aren't eligible for a refund or free remake, so take your time. We're always happy to make changes before you approve.

DAMAGED, DEFECTIVE, OR WRONG ITEMS
If your order arrives damaged, defective, or different from your approved proof, contact us within 7 days of delivery at Greg@rivasandcoprints.com with your order number and photos of the issue. We'll send a free replacement or issue a refund for the affected items, whichever you prefer. You won't need to send anything back.

LOST OR DELAYED PACKAGES
If your tracking shows no movement for 7 or more days, or your package is marked delivered but you can't find it, reach out and we'll work with the carrier to locate it. If it can't be found, we'll replace your order.

COLOR AND MATERIAL VARIATIONS
Our products are handmade, laser engraved, and 3D printed, so small variations in color, wood grain, leather tone, and engraving shade are natural and not considered defects.

REFUNDS
Approved refunds go back to your original payment method within 5 to 10 business days.

QUESTIONS
Email Greg@rivasandcoprints.com. Greg reads and answers every message personally.