Frequently Asked Questions

Yes, and that's where you save the most. Every product has bulk packs, and the bigger the order, the lower the price per piece. Ordering 250 or more, or for a whole team, department or event? Ask for a volume quote. Not sure yet? Start with our $29.99 Logo Sample Pack, and we'll credit it back on any order of 100+ pieces.

Yes. We can send an itemized invoice you pay online by card or bank, and we'll put your PO number on the order and invoice. Just mention it in your quote request.

Yes. Send us your valid tax-exemption certificate before you order and we'll set up your account as tax-exempt.

For delivery before Christmas with free shipping, order and approve your proof by December 4 for up to 50 pieces, November 20 for 100, November 16 for 250, and November 9 for 500+. See our holiday gifts page for details.

Yes. Once you've ordered from our website, use code WELCOMEBACK10 for 10% off every future order. It's our thank-you for coming back.

Yes. Our Logo Sample Pack ($29.99) includes a 3D keychain, a leather keychain, a 3D magnet and a luggage tag made with your logo. Order 100+ pieces within 60 days and we'll credit the full $29.99 back.

Yes, always, and it's free. After you order, we build your design and send a digital proof. Nothing is made until you approve it, and we'll adjust it until it's right.

Reply to your order confirmation email or use our free mockup form. PNG, JPG, PDF or vector files all work. If all you have is a photo of your sign or business card, send it and we'll rebuild it.

Most orders ship 3 to 7 business days after you approve your proof. Orders of 100+ take about 10 to 14 business days, 250 about 2 to 3 weeks and 500+ about 3 to 4 weeks. Have a deadline? Tell us before you order and we'll confirm it honestly.

No. You can order a single sample, and packs start at 10. Most businesses order 100 or more because the price per piece drops at every pack size.

Ask as many times as you need. We revise your proof for free until you love it, and nothing is made until you approve it.

Yes. Choose RUSH at checkout: $30 gets your order made first and shipped 2-day (orders up to 50 pieces). Bigger order on a deadline? Request a quote with your date and we'll tell you honestly what we can do.

Yes. Standard shipping is free on every order in the United States, with no minimum.

Yes. Keep the same logo and give every piece its own name at no extra cost. It's perfect for teams, employee gifts and events.

That's what we do best. We make keychains, magnets, tumblers, hats, signs and more in-house, so your whole brand matches. Ask about our Business Kits.

We do. Rivas & Co is a family-run, first-responder-owned shop in North Carolina. Every piece is made, checked and packed by our family.